REFUND POLICY

WEB ACCESSIBILITY STATEMENT
Effective Date: November 10, 2025
PEKI is committed to WCAG 2.2 Level AA conformance.

1. Measures Implemented
   •   Semantic HTML5 structure.
   •   ARIA landmarks and labels.
   •   Minimum 4.5:1 color contrast.
   •   Keyboard navigability (tabindex, focus indicators).
   •   Alt text for all non-decorative images.
   •   Captions for product videos.
   •   Responsive design (mobile-first).

2. Third-Party Limitations
• Payment widgets (Stripe): Working with provider for ARIA enhancements.
• Social media embeds: Limited control.

3. Ongoing Efforts
   •   Bi-monthly audits via axe DevTools and WAVE.
   •   User testing with assistive technology (NVDA, VoiceOver).
   •   Accessibility training for development team.

4. Feedback Mechanism
Report issues to
Hello@peki.shop. Response within 5 business days.

WEB ACCESSIBILITY STATEMENT
Effective Date: November 10, 2025 Last Reviewed: November 10, 2025

PEKI Co., Ltd. (hereinafter “PEKI,” “we,” “us,” or “our”), a corporation organized under the laws of the Republic of Korea with its principal place of business in Seoul, operates the global e-commerce platform accessible at www.peki.shop and associated mobile applications (collectively, the “Platform”).
This Web Accessibility Statement (the “Statement”) outlines our ongoing commitment to ensuring that the Platform is perceivable, operable, understandable, and robust for all users, including individuals with disabilities, in accordance with internationally recognized standards and applicable laws, including but not limited to:
   •   Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI);
   •   Section 508 of the U.S. Rehabilitation Act of 1973, as amended;
   •   EN 301 549 (European accessibility standard for ICT products and services);
   •   Accessibility for Ontarians with Disabilities Act (AODA) – Web Content Accessibility Guidelines;
   •   Korean Disability Discrimination Act and Korea Web Accessibility Guidelines (KWCAG) 2.2;
   •   EU Web Accessibility Directive (2016/2102) and European Accessibility Act (2019/882); and
   •   Other jurisdictional accessibility frameworks.
PEKI recognizes digital accessibility as a core component of corporate social responsibility, aligning with our Buy One, Give One Global Empathy Program, which supports mothers and children in underserved communities—many of whom may also live with disabilities.

1. Scope of Commitment
This Statement applies to:
   •   The public-facing website (www.peki.shop);
   •   Customer account portal;
   •   Mobile-responsive views;
   •   Email communications (where technically controllable); and
   •   Future digital properties under the PEKI brand.
It does not apply to third-party platforms (e.g., Instagram, YouTube) where we have limited control, though we strive to provide accessible alternatives.

2. Accessibility Conformance Goals
PEKI aims for full conformance with WCAG 2.2 Level AA across all user journeys, including:
Success Criterion   Implementation Status
1.1.1 Non-text Content   All images (including Pequi fruit, product photos) have descriptive alt text. Decorative images use alt="".
1.3.1 Info and Relationships   Semantic HTML5 and ARIA landmarks.
1.4.3 Contrast (Minimum)   Minimum 4.5:1 for normal text; 3:1 for large text/incidental. Verified via WAVE and axe.
1.4.4 Resize Text   Text resizable up to 200% without loss of content or functionality.
1.4.10 Reflow   Single-direction scroll at 400% zoom (320 CSS pixels width).
1.4.12 Text Spacing   No loss of content when line height ≥1.5, spacing ≥2em, etc.
2.1.1 Keyboard   Full keyboard operability (Tab, Enter, Space, Arrow keys). No keyboard traps.
2.4.1 Bypass Blocks   “Skip to main content” link on all pages.
2.4.4 Link Purpose (In Context)   Descriptive link text (e.g., “View Peki Lotion Ingredients”).
2.4.7 Focus Visible   High-visibility focus indicators (≥2:1 contrast).
3.1.2 Language of Parts   lang="ko" for Korean, lang="en" for English sections.
3.3.2 Labels or Instructions   Form fields include visible labels and ARIA aria-labelledby.
4.1.2 Name, Role, Value   All interactive elements expose name, role, and state to assistive technologies.

3. Technical Implementation
Feature   Technology
Semantic Structure   HTML5, ARIA landmarks (role="banner", role="navigation", etc.)
Color Contrast   Design system enforces WCAG-compliant palette
Responsive Framework   CSS Grid + Flexbox with mobile-first breakpoints
JavaScript Accessibility   Progressive enhancement; core functionality works without JS
Form Validation   Real-time ARIA live regions for error/success messages
Video Content   Closed captions (WebVTT), audio descriptions where narrative
PDF Documents   Tagged PDFs with logical reading order (if provided)

4. Testing & Validation Process
PEKI employs a multi-layered accessibility testing protocol:
Method   Frequency   Tools
Automated Scanning   On every deploy   axe DevTools, WAVE, Lighthouse CI
Manual Keyboard Testing   Weekly   Manual QA team
Screen Reader Testing   Monthly   NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
User Testing with Disabilities   Quarterly   Recruited participants via accessibility advocacy groups
Code Reviews   Per pull request   Accessibility checklist in Jira
Third-Party Audit   Annually   Independent firm (e.g., Level Access, TPGi)

5. Known Limitations & Remediation Roadmap
Despite best efforts, the following areas are in progress:
Issue   Affected Area   Target Fix   Status
Third-party payment widget (Stripe Elements) lacks full ARIA support   Checkout   Q1 2026 (Stripe v4 upgrade)   In Progress
Instagram feed embed not fully keyboard accessible   Homepage   Replace with accessible custom carousel   Q4 2025
Legacy email templates (pre-2024) lack proper heading structure   Marketing emails   Migrate to new MJML template   Q2 2026
We maintain a publicly available VPAT/ACR (Voluntary Product Accessibility Template) upon request.

6. Training & Accountability
   •   All product, design, and engineering team members complete annual WCAG training (via Deque University or equal).
   •   Accessibility is a key performance indicator (KPI) in quarterly reviews.
   •   Accessibility Champion appointed within UX team.

7. Feedback & Issue Reporting
We welcome your input to improve accessibility.
Report an Issue:
   •   Email: Hello@peki.shop
   •   Subject Line: “Accessibility Feedback – [Page/Issue]”
   •   Include: URL, device, assistive technology, steps to reproduce.
Response Commitment:
   •   Acknowledgment within 2 business days
   •   Substantive response or status update within 5 business days
   •   Resolution or workaround within 30 days (where feasible)

8. Third-Party Content
Where we link to or embed third-party content (e.g., YouTube videos, partner NGO sites), we:
• Provide accessible alternatives (transcripts, text summaries);
• Include accessibility disclaimers where full control is not possible.

9. Continuous Improvement
This Statement is reviewed annually or upon major Platform updates. Version history available at: www.peki.shop/accessibility-log

10. Contact Information
Accessibility Officer PEKI Co., Ltd. Gangnam-gu, Seoul, Republic of Korea Email: accessibility@peki.shop Phone: +82-2-0000-0000 (TTY-capable line available)
EU Accessibility Representative (Art. 7 EAA) [Name TBD] Email: Hello@peki.shop